O.K., "horror" might be strong, but I've learned my lesson and will not be using Google Checkout again.
The basic concept of Google Checkout is brilliant. I trust Google, so I store my personal data (importantly my credit card) with them and I am able to shop without revealing this sensitive information to whichever vendor I'm dealing with. Excellent!
The problem, however, is the complete lack of customer service of any type. See, I made a mistake and Google still has my old address. The order went through and now I have a total of three packages heading to the home of the people who bought my house. So I call up UPS and they tell me I have to contact the vendor to change the destination address. I then contact J&R Electronics and they say that for all customers except those using Google Checkout that would be no problem, but Google Checkout orders cannot be modified in any way. The same is true of my order with Buy.com, and in fact you have to go to a special page on Buy.com's site to even search for your order to get the tracking number.
The solution? Well, Google Checkout could fix it if it weren't for the fact that they do not have any customer service, not even through email. It was definitely my mistake to send these items to the wrong address initially, but it's apparent that Google Checkout works fine as long as, well, everything works fine. If there is any deviation from a standard transaction you're completely out of luck. Now all I can do is sit and watch helplessly as my new Sony 6.1 Home Theater Receiver, 500 GB external hard disk and USB 2.0 hub are individually traveling across the countryside to the incorrect address. Quite frustrating, as you can imagine.
No comments:
Post a Comment